At Custom Print Shop, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Returns
- Items may be returned within 15 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- To initiate a return, please contact us at support@customprintershop.com with your order details.
2. Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be issued to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable.
3. Exchanges
- If you received a defective or incorrect product, we will replace it at no extra cost.
- Please contact us within 7 days of receiving your order to request an exchange.
4. Non-Returnable Items
- Opened ink cartridges and toner products cannot be returned once used.
- Clearance or final-sale items are non-refundable.
5. Contact Us
For any questions about returns or refunds, reach us at:
📧 support@customprintershop.com
📞 +1 (844) 585-3931